Frequently Asked Questions

HOW DO I WATCH? +

A) There are two ways to watch

1. View the stream live, means that those who have purchased a ticket,  have access to watch in real time and may tune in to view the presentation at the scheduled broadcast time. The live streams are available throughout the event dates, beginning Thursday, July 28th through Sunday, July 31st, 2016. 2. You can also watch the video after the event has been broadcast. The video referred to as - VOD “Video on Demand” is available to the ticket purchaser for either 60 or 90 days depending on the type of pass purchased. To view the Video on Demand, wait approximately 2 hours after the live stream of the session has concluded and the video will be available to watch at your convenience on streamingforthesoul.com. NOTE: All tickets include Access to view the LIVE STREAM at the scheduled time. {View Schedule}. The All Access Pass includes continuous video viewing access for 90 days and all other Passes include 60 days.

WHAT DO I DO FIRST? +

A. First step is to purchase a speaker presentation or a feature pass, there are many to choose from. We recommend the All ACCESS Pass that allows you to attend the Live Stream 4 day event and after broadcast it allows video access to the recording for 90 days. This is the BEST VALUE Pass because you can view all 20 presenters over 4 days!

WHEN DO I WATCH? +

A) Enjoy your presentation selection by streaming in "Real Time” that is at the same time you would if you were attending the event live. {VIEW SCHEDULE}

WHAT DO I DO IF I CAN'T ATTEND THE LIVE STREAM? +

A) No Worries, to enjoy a presentation for which you have purchased a pass but didn’t watch Live, you will have unlimited access to the video recording for 60 days. Please note, the video recording is available for you to watch at your convenience approximately 2 hours after the original broadcast. **With the Purchase of the All Access Pass the video access is extended to 90 days.

WHAT IF MY PASSWORD DOES NOT WORK? +

A) The first thing to try is to log in using your email address and then click the “Forgot my password”  you will receive an email that allows you to reset it again.  With the off chance this does not work, please email streamingforthesoul@gmail.com where there is support 7 days a week. Can't find the email from us? Check your spam box or junk folder.

HOW DOES THE LIVE STREAM PROCESS WORK? +

A) Buy an Access Pass {Visit Home Page and Buy Now}

  • After a purchase is made, Check Your Email Inbox. You will be emailed your log in credentials immediately after you have purchased a Pass. ** Check your Spam Folder or Junk Mail if you don’t receive this communication immediately after your purchase.
  • You will be prompted with an email that supplies you with a password. Once you login using your password you will have access to the player box that broadcasts the Stream. Your Email and Login also gives you access to the video recording about 2 hours after the live broadcast and will be available in the Video Library for 60 or 90 days depending on which pass you buy.

 

 

 

 

  • Your access to the player also includes a chat feature. This allows you to chat with other viewers during the stream and makes for a wonderful engaging experience.  Often this community feature is reported as being the best part of participating in a live streaming event.
I BOUGHT MY TICKETS EARLY WHAT DO I DO NEXT? +

Once you have purchased your tickets you will be sent and email with your log in credentials and its that easy, you are ready to stream. We don’t send out passwords or links a second time. You simply log-in to StreamingForTheSoul.com a few minutes prior to the scheduled time for your streaming session. We recommend logging in early to make sure you are set up and ready to go. After you’ve purchased tickets, when you log in you will be brought directly to your account page where you will see links that correspond to your purchases.  Click on the link for the presentation you want to watch and you’ll be directed to the player page where you can view your stream.

To confirm the sessions you purchased, they will be listed in your Account when you are logged into the system at SFTS.

 

IF I PURCHASE A LIVE STREAMING TICKET AND AM UNABLE TO VIEW THE STREAM CAN I CANCEL? +

Yes, you may cancel up to 24 hours prior to the scheduled time of the stream you are cancelling.   Please note, if you've purchased a ticket for the stream, it entitles you to watch the VOD (Video on Demand) of that stream, so even if you can't watch the stream live, you can still see the session you purchased, in its entirety, as a VOD. All VODs are unedited recordings of the live stream.  

WHAT TYPE OF DEVICE CAN I WATCH THE LIVE STREAM EVENT ON? +

This is good news for people who want to watch the event from a Windows PC or Mac Computer, a laptop, a tablet or Ipad, or on an Android device or smartphone. If, you want to watch the Stream most any device is compatible.

WHAT KIND OF BROWSER SHOULD I USE? +

A) Firefox and Safari seem to be the best browsers for this type of live streaming broadcast. Internet Explorer and Google Chrome have produced mixed results. Another element that can affect the quality of your stream is the version of the browser you’re using. More current versions are generally better. Use  a diagnostic tool to evaluate your browser and confirm the version you’re using. example http://www.dslreports.com/speedtest

CAN I PURCHASE TICKETS USING PAYPAL? +

A) Yes, you may purchase live streaming tickets using PayPal. Please note there is a handling fee for all PayPal purchases to cover the onerous fees PayPal charges per transaction.

IF I AM UNABLE TO VIEW THE LIVE STREAM, MAY I GET A REFUND? +

A) Credits or refunds will only be issued if it is determined there is a malfunction sending out the stream. StreamingForTheSoul.com or IANDS will not be held responsible for user end issues, i.e., the failure of your local server, personal computer problems, logging on at the wrong time, etc. Please consider all ticket purchases as final sales, as you would for any live event, for example a concert, seminar, or theatrical event. We recommend logging in well in advance of the event,  have an updated browser an updated version of Flash, and sufficient Internet speed to view the stream.

Thank you for for joining Streaming for the Soul and sharing the joy.

See you on the Stream